Shipping Policy

Thank you for shopping with shopnovaonline . We are committed to delivering your order quickly and securely. Please review our shipping policy below.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking information.

Please note that during high-volume periods (sales, holidays, promotions), processing times may be slightly extended.

Shipping Times

Estimated delivery times vary based on your location:

• United States: 5–10 business days

• Canada: 7–15 business days

• International: 10–20 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or other unforeseen circumstances.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free shipping on select products or orders over a certain amount (if applicable).

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

Delays & Lost Packages

We are not responsible for delays caused by shipping carriers, customs, or incorrect shipping addresses provided by customers.

If your package is lost or significantly delayed, please contact us at [your email address], and we will assist you in resolving the issue.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will work quickly to resolve the issue.

International Shipping & Customs

International customers are responsible for any customs fees, duties, or taxes required by their country.

Contact Us

If you have any questions about your order, please contact us at:
📧 Joseph.Kvarnstrom@Hotmail.com